Frequently asked

Plain answers, up front.

What we can help with, what we can't, and how we keep your information safe along the way.

Quick answers

General

Services & Clinical

Privacy & Data

Pricing & Billing

Safety

Still have questions?

Our team is happy to help — whether you're unsure if a service fits your situation or just want to chat about how MedVibe works.

Contact support

Not for emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department. For mental-health crises in Canada, call or text 988.

Plain answers, up front.

Can I get a prescription online?

Can I get antibiotics online?

Can I get a medical note online?

Can I request blood work online?

Can I review blood test results online?

Do I need an account first?

Is MedVibe for emergencies?

What if the clinician cannot help me?

Which provinces do you serve?

Are prescriptions guaranteed?

What is MedVibe?

Is MedVibe a real medical clinic?

Which provinces does MedVibe serve?

In what language can I receive care?

Are prescriptions guaranteed?

What conditions can MedVibe treat?

Can MedVibe replace my family doctor?

What happens if my request is not approved?

How is my health information protected?

Do you sell my data?

Can I delete my account?

Are services covered by provincial health insurance?

When am I charged?

What if I'm not satisfied?

What should I do in a medical emergency?

What if I have thoughts of harming myself?

Does the intake form detect emergencies?